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Membership Sales Officers

Carlton Football Club

  • Melbourne Victoria Australia
  • Casual
Closing 31 Mar 2019
Applications 0

Description

Several casual positions available

The Membership Sales Officer will be responsible for the following key duties and responsibilities:

Call Centre Renewals

  • Bring a sales focus to each and every membership interaction
  • Process new memberships and renewals through the Clubs CRM (Archtics)
  • Achieve sales targets as agreed upon with the Membership Manager
  • Provide exceptional customer service consistently in line with the agreed clubs standards
  • Ensure all inbound phone calls and emails are answered efficiently and call wait times are minimal
  • Follow up calls when necessary
  • Effectively resolve any member issues via phone and email

Inbound and Outbound Call Centre Sales and Retention Activities

  • Actively pursue sales and upgrade opportunities primarily via outbound calls
  • Undertake inbound membership sales
  • Undertake outbound sales calls to unrenewed members
  • Achieve sales/call targets as agreed upon with the Membership Manager
  • Undertake outbound member sales calls to upgrade membership packages
  • Actively identify upgrade opportunities for members
  • Provide customers with product and service information
  • Respond in a timely and appropriate manner to all customer communications
  • Flexibility to work after hours/weekends as required in busy sales periods

Data Integrity

  • Ensure that all personal details are entered correctly and accurately into the database
  • Assist with account cleanups and reporting

Demonstrating exceptional level of customer service

  • Strive to exceed the customer’s expectations, where the standards and level of service received exceed what the customer could reasonably define as normal or expected

Key selection critiera

Applicants will have the following skills and experience:

  • Strong sales and customer service background preferably in sporting, retail or health club sales
  • Experience in delivering exceptional customer service
  • Excellent communication skills, written and verbal, with the ability to work collaboratively across teams and locations
  • Previous experience with Archtics (CRM system) will be seen as an advantage.
  • Strong attention to detail, communication, time management and organizational skills
  • Ability to work in a fast-paced environment

Apply for this role

To apply for this position please forward a resume and a cover letter addressing the key selection criteria to email: membershipsalesofficer@carltonfc.com.au

Applications close midnight Sunday 31 March 2019.

This role will be subject to relevant pre-employment checks.

Please note that candidates who have progressed to interview will be contacted directly.

Given the volume of applications, individual feedback to unsuccessful candidates who do not progress to interview is unable to be provided.

Membership Manager

(03) 9389 6312

Application Form

Membership Sales Officers Carlton Football Club

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